Shipping Policy

Australia Post eParcel will be used for all areas. At our discretion, we may use Fastway Couriers or other similar reputable freight companies.

Items sent by Australia Post eParcel or courier are trackable and will require a signature. For smaller items we may send using standard post that may or may not come with a tracking number. Unifone reserves the right to not provide a tracking number unless you explicitly choose a delivery service that includes a tracking number.

We will email you your tracking numbers and update your order to complete when the items are dispatched. Completed order status means we have fulfilled your order and it has been handed off to the delivery carrier. It does not mean its been delivered.

Postage insurance is an additional charge at a rate of $1.10 per every $100 of order value. We encourage you to opt in for postal insurance for peace of mind for damaged or lost articles.

Failed deliveries and return to sender fee of $10 is applicable, usually due to incorrect address, or not collected from the local Post Office. We recommend that before you contact us that you try and track your parcel if possible, so we can more easily assist you.

Please note that the estimated time of delivery is an estimate only. Delivery times may vary depending on your postcode and courier/post delivery schedules. Delivery to most parts of Australia is estimated to be 1 (for city) to 10 (for rural areas) working days. Orders are dispatched from Sydney.

All orders are subject to stock availability.

Shipping fees are based on postcodes, volume or weight of the parcels, unless otherwise stated.

Unifone will endeavour to solve any delivery issues that may arise as soon as we are made aware of the issue. Investigations into lost or damaged parcels in transit can take up to 3 weeks to complete. You will be informed every step of the way. Items without insurance will not be covered in the event of loss or damage in transit. We highly recommend you choose insurance coverage.

Unifone is not responsible for estimated delivery times and will not be held liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise due to delivery issues.